Frequently Asked Questions (FAQ)
- Does San Diego Kids First accept my insurance?
San Diego Kids First providers are not considered in-network insurance providers on any insurance plans. However, if you have a PPO, we will bill your insurance company on your behalf as part of your out-of-network benefits for all sessions with one of our licensed psychologists. Coaching sessions with Ms. Smokler-Monsowitz are not reimbursable by insurance plans. Please contact our bookkeeper /insurance biller Linda (619-224-6343) if you would like us to check on your out-of-network benefits for you and/or bill your PPO plan.
- How do I submit for insurance coverage?
As a courtesy, our office can file insurance claims on your behalf for your PPO out-of-network benefits. Checks written by the insurance company are sent directly to you for your reimbursement. Please contact our bookkeeper, Linda, for more information (619-224-6343).
- What are the fees for San Diego Kids First providers?
Each San Diego Kids First staff member maintains a different fee schedule. Please contact our bookkeeper Linda for up-to-date information regarding hourly fees (619-224-6343).
- How do I pay for appointments? Will I receive a bill in the mail?
San Diego Kids First fees are due at the time of service, and we ask regular, returning clients to leave a credit card on file with us. One-time appointments can be paid by credit card or check.
- When are the San Diego Kids First staff clinicians available to see patients?
Office hours are Monday-Friday. On occasion, early morning or evening appointments are available.
- How long is the wait to obtain an initial appointment?
After-school appointments are the most in-demand, and typically are filled 1 – 4 weeks in advance. Appointments throughout the week during school-hours are typically filled 1 – 2 weeks in advance.
- Do I bring my child to the first appointment?
This depends on what services you are requesting (e.g. a developmental screen, an evaluation, parenting assistance, therapy, etc. Please visit our services page for more information). The main goal of most initial sessions is to collect information and generate an assessment or treatment plan. In many instances, parents prefer that their children not attend the initial appointment, so that we can discuss things openly without them present. This is a personal choice, and there is no general rule on which is the best way to proceed. In general, it is always ideal if both caregivers can attend the initial appointment.
- How do I cancel/reschedule an appointment?
Appointments can be canceled or rescheduled via our online booking system, or by emailing us at [email protected]. Please remember that you are responsible for the full session fee if you cancel your appointment without 24 hours’ notice.
- How many sessions will my child need?
This varies considerably based on the presenting problem(s) and will be discussed with you at your initial appointment. Although there are exceptions, the majority of families working with one of our specialists meet their therapeutic goals within 2 – 6 months’ time.
Can you go to my child’s school or talk with my child’s teacher?
Our specialists regularly consults with teachers, pediatricians, and other professionals who know your child well. We also conduct school observations, and can provide detailed behavioral and/or educational plans to your child’s educator(s).
Does your question not appear here? Please visit our Contact page to submit your inquiry online.